From the EU Cyber Resilience Act (CRA) and NIS2 to DORA and ISO 27001, most major regulatory frameworks now demand a common requirement - that organisations must demonstrate that their employees are trained and aware of cyber threats. Yet, many businesses still treat awareness as an afterthought, rolling out once-off or recycled training sessions that are quickly forgotten. Effective security awareness is about building measurable, ongoing resilience that satisfies regulators, auditors, and boards alike.

That’s where a Managed Security Awareness Service such as Integrity360’s becomes invaluable. It bridges the gap between compliance and culture, ensuring that security awareness isn’t just a policy, but a proven practice embedded into daily operations.

Many Compliance frameworks demand proof of awareness training

Regulations across industries may differ in scope, but they all recognise that people are often the weakest link. That’s why they now explicitly require awareness training and evidence of it.

• The EU Cyber Resilience Act (CRA) places responsibility on manufacturers and organisations placing digital products on the EU market to maintain robust cyber security throughout the product lifecycle. This includes ensuring that staff understand how to identify and report incidents.
• ISO 27001 and ISO 27701 include security awareness as a core control, requiring businesses to show how employees understand and apply security policies.
• NIS2 expands this further by demanding that operators of essential services and digital service providers provide continuous security training and awareness programmes.
• DORA (Digital Operational Resilience Act) obliges financial entities to ensure all staff, including senior management, receive regular cyber resilience training.

Failing to meet these obligations isn’t just a compliance risk it can also result in fines, loss of accreditation, and even reputational damage. More importantly, it exposes the organisation to the very incidents these frameworks are designed to prevent.

The problem with traditional training

Many organisations still rely on static, annual training sessions or generic e-learning modules that check a compliance box but fail to change behaviour. Employees complete them once, forget the content, and move on. Meanwhile, attackers are constantly innovating by utilising new technology or methods such as what we’re seeing more regularly now in the crafting of AI-generated phishing emails and deepfake impersonations designed to fool even experienced professionals.

This reactive, outdated approach not only leaves organisations vulnerable, but also makes it difficult to prove ongoing compliance. Regulators increasingly expect to see evidence of continuous education, not a single policy buried in a document. They want to know that awareness is being tracked, measured, and improved over time.

How does Managed Security Awareness solve the compliance challenge?

Integrity360’s Managed Security Awareness Service takes the burden of compliance away from internal teams by delivering a structured, continuously updated programme that aligns with multiple frameworks. Rather than simply providing training, the service manages everything from campaign scheduling to reporting — giving compliance officers and security leaders the documentation and visibility they need.

Here’s how it directly supports compliance goals:

1. Continuous reinforcement

The service doesn’t rely on once-a-year training. It delivers ongoing, scenario-based modules and realistic phishing simulations that keep awareness fresh. This continual reinforcement ensures compliance with frameworks that require regular, up-to-date training.

2. Evidence for auditors

Comprehensive reporting dashboards track training completion rates, phishing results, and behavioural improvements. These can be exported as PDFs or CSV files, providing auditors with clear proof of compliance activity and measurable improvement over time.

3. Targeted training for high-risk users

Compliance isn’t just about volume — it’s about effectiveness. The service identifies individuals or groups who pose higher risk, such as those whose emails appear in data breaches or who repeatedly fall for phishing simulations. These users receive targeted remedial training, demonstrating due diligence and proportional response — key principles under the CRA and ISO standards.

4. Global coverage and inclusivity

For multinational organisations, compliance also means accessibility. With content available in over 30 languages and custom branding options, Integrity360 ensures every employee, regardless of region, receives relevant and understandable training — fulfilling equality and inclusivity requirements within corporate policies.

5. Automated administration

The Managed Service integrates with identity and access management platforms such as Active Directory and Entra ID, and automates scheduling, reminders, and follow-ups, reducing the risk of oversight or incomplete participation — a frequent source of non-compliance in self-managed programmes.

Turning compliance into culture

While the immediate goal may be to meet regulatory requirements, the long-term benefit of managed awareness is cultural transformation. Employees stop viewing cyber security as a box to tick and start seeing it as part of how they work. They become proactive in identifying risks, reporting suspicious messages, and protecting customer data.

For compliance officers, this cultural shift means far fewer headaches. Instead of scrambling to collect evidence before an audit, they can confidently present reports showing progress — lower phishing click rates, higher training completion rates, and reduced risk scores. This demonstrates not just compliance, but continuous improvement — the gold standard in governance.

Why regulators now expect measurable awareness

The growing emphasis on measurement reflects a wider shift in how regulators view cyber risk. Awareness is no longer considered effective just because training was delivered. It’s judged by outcomes. Are employees actually behaving differently? Are phishing rates declining? Can you prove the change?

Integrity360’s Managed Security Awareness Service answers those questions with data. Through trend reports and executive dashboards, organisations can show measurable progress — evidence that awareness initiatives are working. This moves awareness from a subjective exercise to a quantifiable element of a compliance strategy.

A compliance requirement — and a business advantage

• Meeting compliance requirements is essential, but it’s not the only reason to invest in managed awareness. Organisations that adopt continuous training and testing experience fewer breaches, reduced downtime, and greater customer trust.

In a world where 68% of cyber incidents involve human error, awareness training isn’t just a regulatory requirement- it’s a critical layer of defence. With Integrity360’s Managed Security Awareness Service, compliance becomes effortless, measurable, and impactful. You don’t just meet the standard, you set it.