With cyber threats evolving faster than ever, choosing the right Managed Detection and Response (MDR) provider has become one of the most important security decisions any organisation can make. The right partner doesn’t just monitor for attacks – they help you respond, recover, and strengthen your cyber resilience continuously.

If you’re exploring MDR solutions, here’s what to look for when selecting a trusted provider and why Integrity360’s CyberFire MDR leads the way.

Strong project management

Various stakeholders may be involved during an MDR provider’s service initiation (incl. deployment, configuration, and onboarding process). A dedicated project management team and MDR deployment team ensures that any queries regarding onboarding of the capability are answered, and that the provider fulfils all the necessary service initiation requirements. A strong project management team also provides an essential communication platform between the customer and provider during this service initiation period to ensure you derive value from the MDR capability swiftly and smoothly.

Flexibility and scalability

While you don’t want to be service locked with a third-party provider, it’s essential you pick an MDR provider that can provide a consistent service as an organisation grows. While you may not require certain services now, that may/will change as the cyber threat landscape evolves. Understanding whether an MDR provider’s pricing is based upon endpoints, events per second, the volume of logs ingeste” or the number of locations, for example, is vital for scalability and flexibility when budgeting for the business’s future cyber security needs.
MDR providers are there to improve your detection capability. You should be provided the resources (responders and analysts), processes and procedures for investigating and evaluating the severity of security e”ents. The service provides accurate analysis of the severity of alerts and rapid notifications of any security event on the network.

Deployment, configuration, and onboarding process

The faster the MDR provider’s defence and monitoring capabilities are in place, the faster the customer can detect an attack. Deploying and configuring an MDR’s security infrastructure to detect cyber incidents in the customer’ unique network can take a few weeks. This includes everything from the initial consultation to implementation.

Threat intelligence capability

MDR providers will have real-time access to various in-house and external threat intelligence sources. Continuous access to threat intelligence feeds allows an MDR provider to learn about and detect new, widespread threats in real time. The MDR provider should generate relevant threat intelligence that allows for more customised and comprehensive detection.

Cloud visibility

Critical business practices in a cloud-based infrastructure are essential for the growing network, including the MDR provider’s ability to integrate with multiple cloud environments. This should include seamless visibility into on-premises, public, and private cloud environments.

24/7 Availability, transparency and visibility

It is essential that a MDR provider should be transparent regarding how they detect cyber security incidents outside of standard business operating hours. Communication with customer may occur outside the typical 8 to 5 and so the availability must fit this requirement of being completely 24/7.

Compliance management and reporting structure

An MDR provider should provide the level of visibility and access to security data necessary to generate reports for compliance. The ability to provide pre-generated compliance reports that can be automatically populated based upon an organisation’s security data, and that is relevant and critical to that network. As the compliance landscape grows more complex, an MDR provider that helps with compliance audits and reporting requirements can aid in reducing significant time and cost savings of these for an organisation.

The integrity360 CyberFire MDR offering

Integrity360’s CyberFire MDR is a comprehensive, fully managed solution designed to protect organisations against cyber threats. Built around our advanced in-house CyberFire platform, it delivers continuous protection, proactive threat hunting, and expert-led response across every layer of your environment.

CyberFire MDR offers:

• Turnkey deployment: Rapid integration into any security environment, ensuring protection starts quickly without disruption.
• Advanced CyberFire platform: Seamless integration with all relevant log and alert sources, with all log storage included — eliminating the need for a customer SIEM.
• High-fidelity threat detection: Exclusive detection engineering and innovative rules, supported by third-party detections, to accurately identify genuine threats.
• Honeypot deployment and monitoring: Deception technology built in as standard for early-stage attack detection.
• Triage, analysis, and response: Low-noise detection and rapid incident response filtering out false positives, so your team only sees what matters.
• Proactive threat hunting: Analyst-led investigations designed to uncover hidden or emerging risks.
• Continuous improvement: Ongoing enhancement of detection rules and analytics to stay ahead of evolving attack techniques.
• Critical and live incident support: Seamless integration with customer processes for coordinated response actions.
• Incident response retainer: A built-in IR retainer ensures major incidents are handled quickly and effectively.
• Comprehensive reporting: Technical and executive-level reporting for complete transparency into your threat landscape and performance.
• Customer portal: 24/7 access to all alerts, recommendations, and historical data with ad hoc self-service reporting tools.
• Security improvement guidance: Continuous advice and tracking of defensive enhancements to strengthen your organisation’s security posture.
• Enhanced reporting options: Support for extended and advanced reporting, long-term log storage, and compliance requirements.
• Identity leak detection: Optional dark web scanning for your domain mentions and exposed credentials.

With CyberFire MDR, organisations gain a turnkey, low-noise, and intelligence-driven defence solution backed by Integrity360’s global expertise and commitment to continuous security improvement.

Ready to take control of your threat detection and response?

Every minute counts in cyber defence. With Integrity360’s CyberFire MDR, you can stop reacting to noise and start responding to what truly matters. Our experts deliver 24/7 protection, proactive threat hunting, and rapid incident response — all through a turnkey service that scales with your business.

Don’t wait for a breach to expose the gaps in your defences.
Request a CyberFire MDR consultation today and see how our managed detection and response service can transform your organisation’s security posture.